The Secrets to Dealing with Difficult People — extra information for Schools
School staff have to deal with all sorts of people, in all sorts of environments and regarding all sorts of issues. They have to deal with parents and guardians, representatives of the Parents and Citizens Association or similar, staff from regional and head office, staff of other schools, representatives of businesses, and representatives of government departments and community groups including welfare organizations and sporting associations. They also have to deal with lots of other people within the school itself — up, down and sideways.
They have to deal with lots of people in many different ways including face-to-face, by writing, by e-mail and on the phone. They may have to deal with them while at their own desk but they may also have to deal with them elsewhere in the school including playgrounds, parking lots, corridors, school halls, meeting rooms and staff rooms, and classrooms. They may also have to do them away from their own place of work such as other school grounds, on school excursions and in public places such as streets and sporting fields.
It's nice to know that most of the people, most of the time, are pleasant, polite and well mannered. The problem is that not everyone that staff deal with is like this. Sometimes, the people staff have to deal with can be simply a little unfriendly, unkind or impatient. Unfortunately sometimes they can be worse. Sometimes they can be sarcastic, uncooperative or rude, and sometimes they can be downright nasty, aggressive or abusive. All staff, whether they be teaching or administrative and support staff, need to know how to deal with difficult people because, if they don't, they suffer, their colleagues suffer, the whole schools suffers.
Mark McPherson has a solution. He uses Diplomatic Assertiveness and his 9 Competencies of Dealing with Difficult People to make sure that audiences are left with plenty of strategies and skills that they can use immediately. Mark is entertaining, engaging and informative.
Check out some of Mark's Case Studies. Download a PDF: The Secrets to Dealing with Difficult people
Mark's other services include
- Helping employees develop the strategies, skills and confidence to: Deliver superior customer service; Engage and lead staff; Manage and resolve conflict; Manage, handle and deal with difficult people; and Be a spectacular presenter.
- Facilitating, hosting and 'emceeing' all types of meetings, conferences and professional learning events. Ask him how he can help.
- Helping teachers, educators and trainers develop the skills to use use the advanced behaviour-rehearsal technique Real Life Rehearsals and Agent Provocateur Role-Plays, to teach any social communication they like!
- Helping parents help their teenagers learn how to handle the real world of alcohol and alcohol-situations.
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Options. Mark works with you to design and deliver a tailor-made solution and the result is a presentation, workshop or program that you want, when you want it. Whether you're after a keynote, seminar, interactive workshop, training program, or a combination, Mark will give you exactly what you want, when you want it.
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