Case Study 1
How to handle people who are rude, abusive or drunk — a program for Police
While the Manager and Principal Policy Adviser, Drug Programs Coordination Unit, NSW Police, Mark was involved in the design and delivery of many education programs. For example, Mark designed, gained University accreditation for and helped deliver a 7-day residential course for police - The Management of Alcohol Related Crime. The course was delivered 12 times and included pre-course work, group work, individual assignments, and post-course work. Issues covered included:
- Legislation:
- Techniques for gathering intelligence and interpreting evidence;
- Producing briefs and court and legal procedures;
- Working and partnering with other agencies;
- Strategies for reducing and preventing alcohol-related crime; and
- Effective strategies for handling difficult people, in particular those who are intoxicated, in licensed premises, in public places and on private property; and
- Practical activities to help police develop personal communications strategies and skills to manage difficult people and people who are intoxicated - with alcohol or other drugs.