MEd, BSc, GradDipEd, GradDipHealth, GradDipPsychology, DipHypnotherapy
In addition to his formal qualifications above, Mark has completed many additional university courses in personality theory, social psychology, psychometrics, developmental psychology, gerontology, organizational psychology, biological psychology, abnormal psychology, counselling, research methods, survey design, and statistics I, II,and III, at both the undergraduate and post-graduate level. He has also completed numerous courses in: interpersonal communication; the 4MAT Instructional Design System (he was introduced to 4MAT in the late 80s); project management; group dynamics; group work; education strategies; handling drug-affected clients; public speaking; learning styles; presentation skills; facilitation; stage mechanics; acting skills; influence and persuasion; dealing with difficult people; Cognitive Behavioural Therapy; Neuro Linguistic Programming - NLP (he did his first course in 1987); coaching; and negotiation.
Mark — the employee
Postal worker; taxi driver; waiter; tourist guide; counsellor; teacher (eight years as a secondary school teacher of Personal Development, Health and Science); senior education officer (Family Planning Association, Drug and Alcohol Studies Unit of the Technical and Further Education Commission, PDHPE Team of the Board of Studies, and Infection Control and Health Promotion Unit of Royal Prince Alfred Hospital); lecturer in Health Education and in Teaching Methods at USyd; manager of professional development (Drug & Alcohol) with NSW Health; Area Health Service Coordinator in HIV/AIDS and Sexual Health; Coordinator of the Drug Programs Unit of NSW Police; Principal Policy Adviser with NSW Police; and research officer at UNSW. Details of Employee history (1975-2003). Details of producing alcohol and drug education programs.
Mark — the independent instructional designer, educator, trainer, presenter and researcher
Mark d esigned, wrote and presented curricula for the Australian Hotels Association (a training manual and a participant manual on the Responsible Service of Alcohol), for staff of Federal Members of Parliament and Senators ('Dealing with Difficult People while Delivering Great Customer Service' - a 2-day introductory and a 2-day advanced program delivered across Australia), and for The Burnet Institute of Medical research (a detailed step-by-step 5 day training program for police in Vietnam, China, and Myanmar 'How best to deal with HIV-infected, drug affected and drug addicted people'); conducted original research and wrote reports for NSW Health )an examination of the outcomes of a parenting program) and the City of Sydney (towards a strategic direction for addressing drug and alcohol problems within the city). Details of research projects.
Mark — the workplace communication specialist and the 'Man who Makes Communication Real
These days, Mark concentrates on his specialty of workplace communication and helping individuals and teams develop outstanding communications skills and people skills. In this role, Mark has designed and delivered numerous keynote addresses, seminars, workshops, etc for organizations including:
Housing NSW, Client Services Officers 'Dealing with difficult clients' - designed and delivers monthly;
Centre for Community Welfare Training 'Front-line communication' - designed and delivered by Mark;
Go Grains Health and Nutrition Ltd 'Managing Conflict';
Certified Practicing Accountants (CPA) Aust - "Getting staff engaged and keeping them there', "dealing with difficult people';
Western Sydney Community Forum "Managing difficult clients';
Australian Funeral Directors Association "Handling disruptive people';
School Executive staff of, for example: The Scots College; Bowral HS; Blakehurst HS; Lithgow HS;
School Administration and Support Staff of, for example: Sydney Distance Education HS, North Coast region in Lismore, Coffs Harbour and Taree;
Information Expo, Coffs Harbour - conference presenter;
Primary Principals Conference, Mudgee - conference presenter;;
Australian funeral Directors Association - Melbourne & Sydney;
Melbourne Body Corporate Management - Melbourne;
Interactive sessions for students of: Lithgow Public School, Kesser Torah College, Ingleburn High, Rochedale High (Qld), Warilla HS, Kempsey High.
Look at some case studies highlighting Mark's experience.