Mark McPherson Consulting

Mark McPherson is a specialist in helping individuals and teams develop Outstanding People Skills — for work, home and play. For your convenience, Mark has categorized these skills into what he calls the Big Ten. In consultation with you, he mixes and matches various aspects of The Big Ten to produce a tailor-made product that suits your needs. The Big ten are:

    

1. Communicating with flair (yes; with R.E.A.L. - F.L.A.I.R.) — by email, by phone and face-to-face, and with all people at all times;
2. Handling all types of conversations — from the ones you want to have to the ones you have to have;

3. Managing conflict — whether it be a simple misunderstanding or a serious disagreement, and negotiate the best possible solution;

4. Mastering difficult social situations — when to be silent, when to 'stand your ground' and when to walk away;
5. Combining diplomacy and assertiveness — and what amount of each is appropriate;
6. Delivering great customer service — how to get customers to come back and bring others with them;
7. Defeating bullying and harassment — and know when to respond, when to 'move on' and when to get help;
8. Getting staff engaged and keeping them there — and help them do their best;
9. Designing and delivering great presentations — for conferences, staff meetings, seminars, job interviews and workshops; and
10. Dealing with difficult people — customers & clients, colleagues & co-workers, and friends & family.

       

Mark is a speaker, presenter, educator, trainer, facilitator, coach and consultant with over 35 years experience. He is a 'breath of fresh air'; he is different. Mark is energetic, engaging and entertaining, as well as being thought-provoking, informative and down-to-earth. Most importantly, he leaves audiences with strategies they can immediately use — as soon as they walk out the door!  He is a master at helping people of all ages, in all walks of life and at all levels of organizations develop the strategies, skills and confidence to handle difficult conversations, difficult situations and difficult people. And, when it comes to the development of skills, he doesn't waste time with those traditional types of role-plays that so many others use. Instead, he uses Agent Provocateur Role-Plays and Real Life Rehearsals. In addition, Mark works with you to design and deliver a tailor-made solution and the result is the sort of presentation, workshop, program that you want, when you want it.

                                   

Something extra for schools. Not only has Mark adapted all of his Big Ten for staff, students and parents, he also helps: