Mark McPherson is a speaker & presenter, a trainer & educator,
and a coach & mentor with over 40 years experience.
How to deal with people who: Don’t pull their weight; Create problems and expect others to fix them; Lie; Are racist or sexist; Do their own thing and treat the rules as a joke; Don’t do what they said they’d do; and ….. well, you get the drift.
How to: Raise and resolve sensitive issues; Speak up and say what needs to be said but at the same time be respectful and polite; Deliver news which is unlikely to be well received; and Manage tricky performance reviews and get the best possible result.
How to help staff: Communicate with flair; Be professional yet friendly; Interact in the best possible way; Cooperate and work as a team; Be assertive but also diplomatic; Play fair and play by the rules; and Perform at their very best.
In this video I explain how Mastering Tough Conversations is a crucial skill in Developing and Maintaining a R...23 August, 2016No comment
Hi, I’m Mark McPherson. Every week for 52 weeks I post a blog about of one of my 52 types of poorly behaved an...26 July, 2016No comment