Mark McPherson is a specialist in workplace communication. He helps individuals and teams develop outstanding communication skills, people skills and presentation skills. Mark helps employees, in all positions of all organizations, develop the strategies, skills and confidence to:
1. Communicate clearly, credibly and convincingly with all people, at all times; face-to-face, by email and by phone
Build relationships, respect and rapport; Handle difficult situations and difficult conversations; Deliver top customer service even when the going gets tough; Handle and manage complaints; Be assertive, yet diplomatic; and more.
2. Engage, lead, manage and get the very best out of individuals and teams
Engage, lead and manage staff; Turn poor performance into great performance; Lead multi-generational teams and get the best out of Generation Y and Z; Design and deliver performance reviews that help change behaviour; Lead through coaching; Help staff manage and embrace change; and more.
3. Manage and resolve conflict and Deal with difficult people
Manage and resolve workplace conflict efficiently, effectively and ethically; Use the art of negotiation to get the best possible outcome; and Manage difficult situations, difficult conversations and difficult people.
Specially designed for teenagers and youth: How to say 'no' to a drunk driver and get home safely; How to say 'no' to alcohol and refuse to drink more than a planned limit; and more.
4. Design and deliver presentations that have impact and inspire, inform and influence
Deliver great presentations at staff meetings, seminars, workshops, AGMS and conferences; Know what to say, how to say it, and what to dot; Overcome fear and nerves; Use stories, anecdotes, metaphors, facts and figures to make points 'that stick'; Develop mantras and 'take-home messages'; and more
With improved communication skills and people skills comes a better quality of life, more fulfilling relationships, increased self-esteem and self-worth, greater dignity and respect, and less stress. The result for business, and other organizations, is happier staff, higher morale, and increased productivity, effectiveness and efficiency.
Mark is known as the Man who Makes Communication Real because he's pragmatic, practical and 'down-to-earth' and leaves audiences with a repertoire of principles, strategies and skills that they can immediately use - as soon as they walk out the door! Mark is a speaker & presenter, educator & trainer, facilitator, coach & mentor, and strategist & consultant with over 35 years experience. He is engaging, entertaining and informative.
Mark works with you to design and deliver a tailor-made solution and the result is a presentation, workshop or program that you want, when you want it. Mark delivers both 'in-house' and public programs. And, when it comes to the development of skills, he doesn't waste time with those traditional types of role-plays. He uses Agent Provocateur Role-Plays and Real Life Rehearsals. to make sure skills are ingrained and not just talked about.