Mark McPherson | Behaviour, Communication & Performance
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’52 types of badly behaved and difficult people – an annotated list’

Mark Helps You:

Put an end to unacceptable behaviour, and deal with difficult people.


How to deal with people who: Don’t pull their weight; Create problems and expect others to fix them; Lie; Are racist or sexist; Do their own thing and treat the rules as a joke; Don’t do what they said they’d do; and ….. well, you get the drift.

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Handle tough conversations and get the best result you possibly can.  


How to: Raise and resolve sensitive issues; Speak up and say what needs to be said but at the same time be respectful and polite; Deliver news which is unlikely to be well received; and Manage tricky performance reviews and get the best possible result.

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Help staff work together in harmony, as a team and do their very best.


How to help staff: Communicate with flair; Be professional yet friendly; Interact in the best possible way; Cooperate and work as a team; Be assertive but also diplomatic; Play fair and play by the rules; and Perform at their very best.

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