Hi. I'm Mark McPherson. I help you and your staff get the best from people
- at work, at home and even when you’re out and about.
Let’s face it. Some conversations can be tough. They can be tough to think about let alone have, and tough to get started and keep on track. And they can be tough when it comes to getting your point across and getting the outcome you really want. But we can all master them if we learn how to Take Control of: the Conditions; the Scripts; and the way in which they’re Delivered.
There’s plenty of material out there on helping you deal with difficult people. In fact, there’s heaps of it. But the simple reality is this: it’s disappointing. It’s sad but true. So Mark developed a fresh approach. It’s all about Nailing the Violation; Tailoring the ‘top strategies’ (one’s that work in real-world conditions; and Personalising them to suit our individual needs.
The simple reality is this: we have to work with other people. We have to get on with them, collaborate and play by the rules. But guess what? Some people aren’t good at it. They need help so they can: get on with their job and do it well; communicate with flair; be professional yet friendly; work as a team; and act with integrity. They need to step up to Best Practice Behaviour.