Mark McPherson is a speaker & presenter, a trainer & educator,
and a coach & mentor with over 40 years experience.
How to deal with people who: Don’t pull their weight; Create problems and expect others to fix them; Lie; Are racist or sexist; Do their own thing and treat the rules as a joke; Don’t do what they said they’d do; and ….. well, you get the drift.
How to: Raise and resolve sensitive issues; Speak up and say what needs to be said; Deliver news which is unlikely to be well received; Manage tricky performance reviews; and much much more.
How to help staff: Communicate with flair; Be professional yet friendly; Interact in the best possible way; Cooperate and work as a team; Be assertive but also diplomatic; Play fair and play by the rules; and Perform at their very best.
In this video I explain how Mastering Tough Conversations is a crucial skill in Developing and Maintaining a R...23 August, 2016No comment